Support that scales with you
We're building the customer support tool we wished existed when we were running our own startups.
Our Story
HelpShelf started from a simple frustration: why is customer support software either ridiculously expensive or painfully complicated?
As founders ourselves, we spent countless hours answering the same questions over and over. We tried the big names—Zendesk, Intercom, Freshdesk—but they were built for enterprise call centers, not scrappy startups trying to ship fast.
So we built HelpShelf. An AI-powered support tool that actually reads your documentation and answers customer questions automatically. No complex ticket workflows. No per-agent pricing that punishes you for growing. Just smart, simple support that works while you sleep.
Today, hundreds of teams use HelpShelf to deliver better support with less effort. And we're just getting started.
Our Mission
To give every team—from solo founders to growing startups—access to AI-powered customer support that actually works.
What We Believe
The principles that guide how we build and operate.
Ship Fast
We believe in moving quickly and iterating based on real feedback. Perfect is the enemy of good.
Customer Obsessed
We build for our users, not for vanity metrics. Every feature starts with a real customer problem.
Trust & Privacy
Your data is yours. We never train on customer content and are transparent about how we handle information.
Accessible to All
Great support tools shouldn't require enterprise budgets. We keep pricing fair and simple.
500+
Teams using HelpShelf
1M+
Questions answered
80%
Avg. deflection rate
4.8
Average rating