Support that scales with you
We're building the agent we wished existed when we ran our own startups: one that answers supported questions with proof and can offer visitor-controlled follow-up after delivering value.
Our Story
HelpShelf started from a simple frustration: why is customer support software either ridiculously expensive or painfully complicated?
As founders ourselves, we spent countless hours answering the same questions over and over. We tried the big names—Zendesk, Intercom, Freshdesk—but they were built for enterprise call centers, not scrappy startups trying to ship fast.
So we built HelpShelf: an AI-powered support tool that retrieves published documentation, cites supported answers, and stops clearly when the complete answer is not supported. Plans use published search and chat limits instead of support-agent seat pricing.
Today, HelpShelf is focused on a simple standard: supported answers show their evidence, and unsupported answers stop clearly. We're just getting started.
Our Mission
To give every team—from solo founders to growing startups—access to AI-powered customer support that actually works.
What We Believe
The principles that guide how we build and operate.
Ship Fast
We believe in moving quickly and iterating based on real feedback. Perfect is the enemy of good.
Customer Obsessed
We build for our users, not for vanity metrics. Every feature starts with a real customer problem.
Trust & Privacy
Your data is yours. We never train on customer content and are transparent about how we handle information.
Accessible to All
Great support tools shouldn't require enterprise budgets. We keep pricing fair and simple.
Independently reviewed
4.7on Capterra