Tips, guides, and comparisons to help you build better customer support.
Course creators need answers to “does this cover X” before checkout and “where’s lesson 4” after, pulled from real course content, with sources shown. Best overall for that job: HelpShelf (we make it). Best for staffed support teams: Intercom. Best budget stopgap: Tidio.
Nine AI support agents compared honestly — pricing models, categories, and who each one actually fits. Including where our own product does and does not make sense.
The three categories of AI customer support software, an evaluation checklist that surfaces the real differences, and a plain explanation of seat vs resolution vs credit pricing.
A practical, honest guide to AEO and GEO — what actually gets your content cited inside AI answers in 2026, and what is still just hype.