Simple monthly plans
Separate allowances for AI search and AI chat, with enough room to prove value before you upgrade. No per-seat fees.
No credit card required · Cancel anytime
How monthly usage works
AI searches
Fast searches across your published knowledge use the monthly AI-search allowance shown on your plan.
AI chats
Generated conversational answers use a separate monthly AI-chat allowance, so each kind of usage is visible.
Capacity you can plan
Usage resets monthly. Choose a larger plan when you need more search, chat, sites, or team capacity.
Frequently asked questions
HelpShelf tracks two monthly allowances separately: AI searches across your published knowledge and AI chats that generate conversational answers. Your dashboard shows both totals.
The application enforces the included limit for that usage type, or a site-specific override when one is configured on your account. Its allowance resets at the start of the next month, or you can upgrade for more capacity.
Yes! You can upgrade, downgrade, or cancel your plan at any time. When you upgrade, you'll get immediate access to the new plan's features and usage limits. When you downgrade, changes take effect at the end of your billing period.
Yes! Pay annually and save 20% on any paid plan. That's like getting 2+ months free every year.
There's no time-limited trial, because the Free plan already lets you put a live agent with cited answers and a help center to work — no credit card and no expiry. Try it for as long as you like, then upgrade when you need more AI searches, AI chats, agents, or your branding removed. You can cancel a paid plan at any time.