Pay for resolved conversations
1 credit = 1 AI-resolved conversation. Escalations to a human are always free. No per-seat fees, no surprise charges.
Free
Free forever
- 50 credits/month
- 1 agent
- 100 content items
- Citations on every answer
- One-tap human escalation
- Community support
How credits work
1 credit = 1 resolved conversation
A credit is spent only when your agent fully resolves a conversation with AI. Multi-turn chats within one session still count as a single credit.
Escalations are free
When the agent hands a conversation to you — Telegram, Slack, or email — it costs nothing. Asking a human for help is a feature, not a fee.
Noise never counts
Spam, bot traffic, unanswered questions, and items held for your review never consume credits. You only pay for delivered value.
Frequently asked questions
A credit is consumed when your agent resolves a conversation with AI: it answers the question (with citations) and the session ends without needing a human. A multi-turn conversation in one session is still just 1 credit. What never consumes credits: escalations to a human, spam and bot noise, questions the agent couldn't answer, and replies held for your review.
We'll never cut off your customers. On Pro and Scale, extra resolved conversations are simply billed as overage — $0.12 per credit on Pro, $0.10 per credit on Scale. On the Free plan, your widget keeps working in search mode and visitors can still escalate to you until your credits reset next month.
Yes! You can upgrade, downgrade, or cancel your plan at any time. When you upgrade, you'll get immediate access to new features and credits. When you downgrade, changes take effect at the end of your billing period.
Yes! Pay annually and save 20% on any paid plan. That's like getting 2+ months free every year.
All paid plans come with a 14-day free trial. No credit card required to start. If you decide HelpShelf isn't right for you, just cancel before the trial ends.