Content Sources
Import help articles from Intercom, Zendesk, or Freshdesk. HelpShelf indexes the selected articles for search after the import completes.
Intercom
Import help articles
Zendesk
Import knowledge base
Freshdesk
Import help docs
Chat & Messaging Providers
Open an existing chat widget or direct messaging destination when a visitor chooses human help. Prefilled page and question context varies by provider.
Intercom
OAuth Messenger connection
Crisp
Live chat widget
Freshchat
Token-based messenger
Help Scout
Beacon 2.0 chat
Groove
Widget connection
Kayako
Help desk chat
Direct messaging link
SMS / iMessage
Direct phone messaging
Facebook Messenger
Direct Page link
Easy to install anywhere
Add HelpShelf with the canonical widget snippet, through Google Tag Manager, or from a codebase scanned with the CLI.
Script tag
Install on any HTML site
Google Tag Manager
Deploy the same widget snippet
HelpShelf CLI
Scan a codebase and upload private drafts
How connections work
Each setup is explicit: authenticate or paste the required public identifier, verify the result, and re-import content when its source changes.
Choose a shipped connection
Authenticate or paste the exact public ID the provider requires.
Import or verify
Select articles to import, or test that the configured contact path opens.
Refresh when things change
Re-import updated articles or replace a provider ID from the dashboard.