Free tool · no signup · updated June 2026

What does your support actually cost?

Four adjustable inputs produce a planning scenario for direct support labor and an assumed resolvable share. The output is an estimate, not a HelpShelf performance claim.

Your support load

Projected labor capacity value

$16,896

estimated per year ($1,408/month)

220

conversations assumed resolvable each month

44 hrs

projected human handling hours shifted each month

baseline from your inputs

The entered baseline represents 80 hours ($2,560) per month answering 400 conversations by hand.

Scenario estimate only. It assumes the selected resolvable share removes the full entered handle time and does not include review, implementation, residual work, or quality effects. Compare it with HelpShelf's fixed plans and separate AI-search and AI-chat allowances.

Compare the scenario with fixed plan pricing.

HelpShelf uses fixed monthly plans with separate AI-search and AI-chat allowances. Start free, then choose capacity based on your actual traffic rather than your headcount.

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Support cost math, explained

How much does customer support cost per ticket?
Use your own measured handle time and fully-loaded hourly cost. For example, 12 minutes at $32 per hour is $6.40 in direct labor arithmetic. That example is only arithmetic and excludes tooling, management, review, and context-switching costs.
What share of support tickets can AI actually resolve?
The calculator starts with an adjustable planning assumption for the share an agent may resolve. It is not a HelpShelf performance claim. Use your own measured baseline and change the input; account-specific work and unsupported questions should remain on the human path.
How is this calculator computing savings?
Projected labor capacity = monthly conversations × assumed resolvable share × average handle time × fully-loaded hourly cost, annualized. This is scenario math, not a measured HelpShelf outcome. It does not account for review time, implementation cost, residual work, quality differences, or business outcomes such as churn.