Why small businesses choose HelpShelf
Enterprise-quality support tools without enterprise complexity or cost
Published plan prices
Start free forever — no card required. Paid plans start at $49/month. No per-user fees that grow with your team.
Help content outside office hours
Visitors can search published content and ask supported questions even when your team is closed, subject to service availability.
Editor-first content
Create help articles in the dashboard editor. Installing the widget still requires adding and deploying its script tag.
AI that actually helps
The agent retrieves published source passages and shows citations with supported answers.
Professional appearance
Choose your widget colors and remove HelpShelf branding on paid plans. Custom help-center domains are not shipped yet.
Usage-based capacity
Plans publish separate monthly AI-search and AI-chat limits without per-support-agent seat pricing.
Perfect for
Any business that answers customer questions
To get started
Widget installation
Technical skills needed
Frequently asked questions
Yes! The free plan is real — a live widget, AI answers, and your own help center. No credit card required. Use it as long as you want.
Yes. You can add product content through the editor or a supported import, customize the widget, and copy its script tag. Installing that tag on your site may require access to your site builder or help from whoever manages it.
When a visitor asks a question, the agent retrieves relevant published passages and shows a complete answer only when the cited evidence supports it. Update the content when your product changes.
Email support is available on every plan, including Free. Use the contact form or email hello@helpshelf.com; the help center also covers setup.