AI that actually knows your product
Connect published sources and the agent can answer supported questions with citations. When the complete answer is not supported, it says so instead of showing the unverified draft. If tested Telegram is reachable, the visitor can choose to send a handoff. On buying intent, the same agent switches to sales mode.
AI that works how you'd expect
Smart enough to help, humble enough to know when it can't
Sales mode
On buying-intent questions the agent switches to selling: answer, teach why it matters, position your product, cite sources, and suggest a next step.
Learns from your docs
Connect supported sources, review the imported or generated content, and publish what the agent may retrieve.
Hybrid search
Combines keyword matching and semantic understanding to find the best results. Keyword search catches exact terms; vector search understands meaning.
Trust tiers
Curated content is boosted and AI-generated content is deprioritized, so supported answers lead with the strongest available evidence.
Tool calling
AI autonomously searches your published docs for the evidence it needs. Human handoff remains a separate, visitor-confirmed action.
Source citations
Every confident AI answer shows clickable source chips linking to the original articles. Customers can verify and explore further.
Verified handoff
When an answer is unsupported, HelpShelf offers a human handoff only when your tested Telegram destination is reachable. The visitor decides whether to send it.
Natural conversations
AI understands context and follow-up questions. Customers can ask naturally, not in keyword searches.
Updates without retraining
Edit and publish an article, re-import a help desk, or rescan a source; the updated content is used on the next retrieval without model training.
How it works
From published sources to cited AI support
Connect your content
Paste a website URL, write content directly, import Intercom, Zendesk, or Freshdesk articles, or push Markdown and codebase context with the CLI.
Published sources become retrievable
After content is published and indexed, the agent can retrieve it for supported answers with citations.
Customers get answers
Via the Floatie widget or hosted help center, customers can search your published content whenever they need it.
What AI can answer
"How do I reset my password?"
"What integrations do you support?"
"How do I cancel my subscription?"
"Why is my export failing?"
"What are your pricing plans?"
"How do I invite team members?"
Frequently asked questions
HelpShelf uses hybrid search that combines two techniques: BM25 keyword matching (great for exact terms) and semantic vector search (great for meaning). Results are fused using Reciprocal Rank Fusion, then ranked by content trust tier — curated docs are boosted, AI-generated content is deprioritized.
HelpShelf verifies material claims against retrieved passages from your published documentation. Confident answers include clickable source citations so customers can check them. When an answer cannot be verified, HelpShelf says so and offers a human handoff only when a tested destination is reachable.
No model training period is required. HelpShelf indexes content after you add, publish, re-import, or rescan it, and uses that updated index on later questions.
It says what it could not verify instead of guessing. If you have tested Telegram reachability, the visitor can confirm a handoff carrying a bounded conversation summary; otherwise HelpShelf points them to any visible contact option you configured.
Your documentation is encrypted at rest and in transit, and HelpShelf does not use it to train models owned by HelpShelf. The product stores conversation, interaction, and outcome records needed for operation, analytics, abuse prevention, and visitor-submitted handoffs. The model does not alert a human or claim a handoff was sent without visitor confirmation.
HelpShelf can crawl published website pages, index content written or pasted in the editor, import articles from Intercom, Zendesk, and Freshdesk, and accept Markdown plus codebase context through the CLI. Direct Notion, GitBook, Google Docs, and PDF import are not shipped yet.