AI that actually knows your product
No training. No complex setup. Connect your docs and let AI answer customer questions instantly—24/7, with perfect accuracy.
AI that works how you'd expect
Smart enough to help, humble enough to know when it can't
Learns from your docs
Connect your existing documentation, and AI instantly understands your product. No manual training or complex setup.
Hybrid search
Combines keyword matching and semantic understanding to find the best results. Keyword search catches exact terms; vector search understands meaning.
Trust tiers
Curated content is boosted, AI-generated content is deprioritized. Every answer is ranked by source quality so customers see the most reliable results first.
Tool calling
AI autonomously searches your docs and creates support tickets mid-conversation. It decides when to use tools based on the question.
Source citations
Every AI answer shows clickable source chips linking to the original articles. Customers can verify and explore further.
Auto-escalation
After 3+ low-confidence messages, AI suggests human handoff and can create a support ticket automatically. No dead ends.
Natural conversations
AI understands context and follow-up questions. Customers can ask naturally, not in keyword searches.
Always up to date
Update your docs and AI learns immediately. No retraining needed—your knowledge base stays current automatically.
How it works
From zero to AI-powered support in minutes
Connect your content
Import from Notion, GitBook, Markdown, or paste URLs. HelpShelf indexes everything automatically.
AI learns instantly
No training period. AI understands your docs immediately and can answer questions right away.
Customers get answers
Via the Floatie widget, help center, or API—customers find what they need, 24/7.
What AI can answer
"How do I reset my password?"
"What integrations do you support?"
"How do I cancel my subscription?"
"Why is my export failing?"
"What are your pricing plans?"
"How do I invite team members?"
Frequently asked questions
HelpShelf uses hybrid search that combines two techniques: BM25 keyword matching (great for exact terms) and semantic vector search (great for meaning). Results are fused using Reciprocal Rank Fusion, then ranked by content trust tier — curated docs are boosted, AI-generated content is deprioritized.
HelpShelf's AI only answers from your documentation — it doesn't make things up. Every response includes clickable source citations so customers can verify. Content trust tiers ensure curated docs rank highest. When confidence is low, AI routes to your team instead of guessing.
No manual training needed. Connect your documentation and AI understands it immediately. As you update your docs, AI learns automatically — no retraining or maintenance required.
After 3+ low-confidence messages, AI automatically suggests talking to a human and can create a support ticket with full conversation context. Your team picks up where AI left off — no repeated explanations.
Yes. Your documentation is encrypted at rest and in transit. AI processes queries in real-time without storing customer conversations. We never train our models on your data.
AI can learn from Notion pages, GitBook docs, Markdown files, HTML pages, PDFs, and plain text. If you can read it, AI can learn from it.