Support that lives inside your app
One line of code. Instant AI-powered support. Customers get help without leaving your product.
Installation takes 30 seconds
Seriously. Copy this, paste it, you're done.
<!-- Add before </body> -->
<script
src="https://widget.helpshelf.com/floatie.js"
data-project="your-project-id"
async
></script>Small widget, big capabilities
Everything you need, nothing you don't
One line of code
Copy, paste, done. No complex setup, no dependencies—just a single script tag to add Floatie anywhere.
Fully customizable
Match your brand perfectly. Custom colors, position, welcome messages, and behavior—all from your dashboard.
Citation chips
Every AI answer shows clickable source chips linking to original articles. Customers can verify and explore further.
Tool action indicators
Shows "Searched documentation" and "Created support ticket" labels in chat so customers see what the AI is doing.
Smart escalation
When AI confidence is low after multiple messages, a "Talk to a human" banner appears with one-click handoff.
Mobile-first
Looks great on any device. Responsive design that adapts to phones, tablets, and desktops automatically.
Lightning fast
Loads asynchronously and never slows down your site. Under 50KB gzipped for instant loading.
Works everywhere
React, Vue, Angular, WordPress, Webflow, plain HTML—Floatie integrates with any platform.
AI-powered answers
Not just search—Floatie uses AI to generate accurate answers from your documentation instantly.
Works with everything
Frequently asked questions
Just copy the script tag from your dashboard and paste it before the closing </body> tag on your site. That's it—Floatie will appear automatically. Works with any website builder or framework.
Yes! You can customize colors, position (left/right), welcome message, placeholder text, and more from your dashboard. On paid plans, you can also remove the HelpShelf branding for a white-label experience.
No. Floatie loads asynchronously and is under 50KB gzipped. It won't block your page from loading or affect your Core Web Vitals scores.
Yes. You can show/hide Floatie on specific pages using URL rules, or programmatically control it via our JavaScript API for advanced use cases.
Absolutely. Floatie is fully responsive and optimized for touch interactions. It looks great and works smoothly on phones, tablets, and desktops.