What HelpShelf provides for startups
Built for speed, priced for startups, designed for scale
A direct launch path
Import your docs, add a script tag, done. No enterprise onboarding, no implementation projects.
AI included from day one
Every plan includes AI-powered answers from published sources, including the Free plan.
Self-service before handoff
Supported FAQ-style questions can receive cited answers before a visitor chooses a human path.
Pricing that scales with you
Start free, upgrade when ready. No per-seat fees that explode as your team grows.
Built by founders, for founders
We understand the startup grind. HelpShelf is lean, fast, and focused—just like you.
Published help outside office hours
The hosted help center and widget can answer supported questions without being tied to your team’s support schedule.
Grows with your startup
From idea to IPO, HelpShelf scales with you
Pre-launch
Build your docs alongside your product. Be ready to support users from day one.
Early traction
Let AI answer the flood of onboarding questions. Focus on product-market fit.
Scaling
Choose a plan by published monthly AI-search and AI-chat capacity rather than by support-agent seats.
Series A and beyond
Scale raises monthly AI usage and removes most site, content, and team caps. General API access and analytics export are not currently shipped.
Widget installation
To get started
Scalability
Frequently asked questions
Add or import reliable product content, customize the widget, copy its script tag into your app, deploy, and verify the live installation. There is no conversation-flow builder or enterprise implementation project.
Absolutely. The Free plan is fully functional—not a limited trial. Use it as long as you need. When you're ready for more AI searches, AI chats, or custom branding, upgrade with a click.
HelpShelf packages source ingestion, cited answers, the widget, and a hosted help center into one service. Building those pieces yourself gives you more control, but also makes retrieval, verification, publishing, analytics, and operations your team's responsibility.
Scale includes 100,000 AI searches and 20,000 AI chats each month. If you need different capacity, talk to us about a site-specific limit override.