The agent that sells with citations
When a question carries buying intent, HelpShelf switches from support to sales mode — answer, teach, position, cite, next step — and escalates hot leads to you in one tap. A claim without a source is a claim it doesn't make.
Sales that earns trust, then the next step
Persuasive because it's verifiably true
Buying-intent detection
The agent classifies each question as support or sales and switches to sales mode automatically when a message carries real buying intent — no rules to write.
Sells with citations
Every claim the agent makes about your product is backed by a real source. A claim without a source is a claim the agent does not make.
One-tap lead escalation
When a lead is hot, the agent escalates to you on Telegram, Slack, or email with the conversation and a drafted reply — approve and send in one tap, or take over.
Sells to AI agents, too
A live MCP endpoint plus llms.txt let ChatGPT, Claude, and Perplexity evaluate your product accurately — so the agents shopping for your buyers recommend you right.
Credits, not seats
1 credit = 1 AI-resolved conversation. Escalations and unanswered questions are free, so your cost tracks value, not headcount.
One source of truth
Sales mode draws on the same verified knowledge as support — codebase scan, docs, and imported articles — so answers stay consistent everywhere.
The shape of every sales answer
One repeatable pattern the agent follows on buying-intent questions
Answer
Respond to the question directly, first — before any pitch.
Teach
Explain why it matters for the buyer’s use case.
Position
Show how your product solves it, in their context.
Cite
Back every claim with a real source — no uncited confidence.
Next step
Point to the obvious next action, and escalate hot leads to you.
How it works
From buying signal to a lead in your inbox
The agent spots buying intent
An intent classifier reads each message and flips into sales mode the moment a question carries real buying signal.
It sells with receipts
The agent answers, teaches, positions your product, and cites its sources — persuasive because it is verifiably true.
Hot leads reach you
When a lead is ready for a human, it escalates to Telegram, Slack, or email with a drafted reply you can send in one tap.
Support and sales, for humans & AI agents
The same agent answers support in the widget and sells on buying intent — and it goes live in one command.
Buying-intent questions it turns into leads
"Do you integrate with our stack?"
"How do you compare to [competitor]?"
"Can it handle our volume?"
"What does this cost for a team our size?"
"Is there a plan for what we need?"
"Can I see it work on our use case?"
Frequently asked questions
An AI sales agent is software that detects buying intent in a conversation and sells your product — answering questions, positioning your value, and handing hot leads to your team. HelpShelf's agent runs support and sales from the same verified knowledge: it answers with citations and switches to sales mode automatically when a question carries buying intent.
Every message is classified as support or sales using embedding similarity with a lightweight model tie-break, plus signals like page context and prior conversation. When intent is commercial — pricing, comparisons, 'can it do X for my use case' — the agent switches to sales mode and follows a fixed shape: answer, teach, position, cite, next step.
No. The rule is simple: a claim without a source is a claim the agent does not make. Every product claim in sales mode is grounded in your real content with a citation. When it cannot back an answer, it escalates to you instead of inventing a feature you do not have.
Yes. HelpShelf publishes a live MCP endpoint and an llms.txt context bundle from your verified content, so the AI agents your buyers use to research can read your product accurately and recommend it correctly — and hand off to a human when it counts.
The same credit model as support: 1 credit = 1 AI-resolved conversation, and escalations, noise, and unanswered questions are free. The Free plan includes 50 credits a month, so you can put the sales agent live without a credit card.