Support that runs itself
Stop answering the same questions over and over. Let AI handle the repetitive stuff so your team can focus on what matters.
Of questions automatable
Average response time
Workflows to maintain
Automation that actually works
Powered by AI, not complex rule builders
AI auto-responses
AI answers common questions instantly from your documentation. Customers get help in seconds, not hours.
24/7 coverage
Automation never sleeps. Customers get support anytime, even when your team is offline or on holiday.
Always learning
Update your docs and automation improves automatically. No complex workflows to maintain or retrain.
Auto-escalation
After 3+ low-confidence messages, AI suggests human handoff and can create a support ticket automatically — with full conversation context.
Proactive suggestions
AI suggests relevant articles as customers browse. Help before they even ask.
Instant setup
No complex automation rules to configure. Connect your docs and AI handles the rest.
What can be automated?
Most common support questions—handled automatically
No complex setup required
Connect docs
Import your existing documentation from any source.
AI learns
AI understands your content instantly—no training needed.
Automation works
Questions get answered automatically, 24/7.
Frequently asked questions
Most common support questions can be automated—password resets, pricing questions, how-to guides, feature explanations, billing inquiries, and basic troubleshooting. Typically 50-70% of support volume is automatable.
No! HelpShelf's automation is AI-powered, not rule-based. Just connect your documentation and AI handles everything automatically. No decision trees, no if-then rules, no maintenance headaches.
After 3+ low-confidence messages, AI automatically suggests talking to a human and can create a support ticket using its built-in tools. Your team gets the full conversation context — what was asked, what AI tried, and which docs were searched.
HelpShelf's AI only answers from your documentation—it doesn't make things up. It shows confidence levels and cites sources. Low confidence questions route to humans instead of providing wrong answers.
HelpShelf is designed to feel helpful, not robotic. AI provides natural, conversational responses and is transparent when handing off to humans. Customers appreciate fast, accurate answers regardless of source.