Add customer support to your Base44 app without writing code
Base44 turned a prompt into a real production app — database, auth, and hosting included. Real apps get real support questions. HelpShelf is the AI agent that handles them: trained on your own content, dropped in as one snippet, and quiet until it genuinely needs you.
Can you add customer support to a Base44 app?
Yes. A Base44 app is a real, hosted web app, so you can add a full AI customer support agent with HelpShelf in a few minutes. You point HelpShelf at your live app or docs so it learns your product, then add the HelpShelf snippet to your Base44 app using its custom-code (embed) option in the app editor. A support widget then appears for your users and replies with cited answers from your own content, escalating to you over email or Telegram whenever it is not confident. There is a free Starter plan, so you can launch support alongside the app you just built at no cost.
Base44 generated the app. It did not generate the support queue.
Prompting the product into existence was the fun part. Then operators, clients, and customers started using it — and the questions started arriving.
- "Where do I find X?" and "how do I export this?" land in your inbox before you've written a single doc.
- You shipped a dashboard or internal tool in an afternoon, but the onboarding for it lives entirely in your head.
- Base44 builds the auth, data, and hosting — it does not answer "why can't I log in?" at 11pm.
- You're the founder, the operator, and now the help desk, all at the same time.
From Base44 build to live support in three steps
No help desk migration. No new platform to learn.
Point it at your Base44 app
Paste your live Base44 app URL or your docs. HelpShelf reads your product and builds a cited knowledge base in seconds — no source code or database access required.
Add one snippet in the editor
Add the HelpShelf snippet through Base44's custom-code / embed option in the app editor. The support widget then loads automatically for everyone who uses your app.
Publish and let the agent run
Your users get instant, source-grounded answers around the clock. You only hear from it when a question needs a human — and every conversation lands in your inbox.
Built for how you shipped it
Fast to install. Grounded in your content. Quiet until it needs you.
Live in minutes
Paste your app URL, drop in one snippet, ship. No help desk to configure, no backend to wire, no migration.
Answers only from your app
The agent learns from your Base44 product and docs, then replies with cited sources — never invented features or made-up steps.
One embed in the editor
Add the HelpShelf snippet through Base44's custom-code option and the widget appears for every user — no separate support platform to manage.
Escalates, never hallucinates
When confidence is low, it hands the conversation to you over email or Telegram instead of guessing at an answer.
Free while you find traction
Start free on the Starter plan — ideal for the Base44 MVP, internal tool, or client build you just launched.
Stays in sync
Change a workflow in Base44, re-sync your content, and the agent relearns the new answer. No manual upkeep.
Perfect for Base44 builders
Whatever you shipped, your users will have questions
Base44 SaaS products
You prompted a real app into existence. Now let an AI agent absorb the first wave of "how do I…" questions automatically.
Non-technical founders
Support that runs while you build, sell, or sleep. The agent clears the repetitive 80% so you handle only the edge cases.
Internal tools & dashboards
Drop a self-serve help agent into the Base44 dashboard your team relies on, so onboarding stops living in DMs.
Client & agency builds
Hand over a Base44 app with a working support agent already baked in. Looks polished, took minutes to set up.
To go live
To get started
AI support coverage
Frequently asked questions
Yes. Because a Base44 app is a standard hosted web app, you can add a full AI customer support agent with HelpShelf in a few minutes. Point HelpShelf at your live app URL or docs so it learns your product, then add the HelpShelf snippet to your Base44 app using its custom-code (embed) option in the app editor. A support widget appears for your users and answers them with cited answers automatically, and there is a free tier to start.
Create a free HelpShelf account, add your Base44 app URL or docs as a source, customize the widget, and copy the embed snippet. Then add that snippet through Base44's custom-code / embed option and publish. The widget is live for every user of your app, with no source code or database changes needed.
No. HelpShelf answers from your content — your live app, help docs, or pasted text — not your source code or database. You can also crawl your site or connect a GitHub repo if you have one, but the fastest path is simply pasting your Base44 app's URL.
It escalates instead of guessing. When the agent is not confident, it hands the conversation to you over email or Telegram and lets the user know a human will follow up. Every answer it does give is grounded in your sources with citations, so it will not invent features your Base44 app does not have.
Yes. HelpShelf's Starter plan is free and includes a live widget, AI answers, and your own help center — enough for most internal tools, side projects, and early MVPs. As real usage grows, paid plans start at $49/mo, billed per resolved conversation.
Yes. When you change features or copy in your Base44 app, re-sync your content in HelpShelf and the agent relearns. You can also review held conversations in your inbox and correct answers, which sharpens future replies.
Build with a different tool?
HelpShelf adds an AI support agent to any app, whatever you built it with.