Add customer support to your Base44 app without writing code
Base44 turned a prompt into a real production app — database, auth, and hosting included. Real apps get real support questions. HelpShelf answers supported questions from your content, installs as one snippet, and stops clearly when it cannot verify an answer. With tested Telegram, the visitor can choose to send a handoff.
Can you add customer support to a Base44 app?
Yes. A Base44 app is a real, hosted web app. Point HelpShelf at your live app or docs, then add its snippet through Base44's custom-code (embed) option. The widget gives supported answers with citations; when it cannot verify an answer, it can offer a visitor-confirmed handoff only if your tested Telegram destination is reachable. There is a Free plan, so you can launch support alongside the app you just built at no cost.
Base44 generated the app. It did not generate the support queue.
Prompting the product into existence was the fun part. Then operators, clients, and customers started using it — and the questions started arriving.
- "Where do I find X?" and "how do I export this?" land in your inbox before you've written a single doc.
- You shipped a dashboard or internal tool in an afternoon, but the onboarding for it lives entirely in your head.
- Base44 builds the auth, data, and hosting — it does not answer "why can't I log in?" at 11pm.
- You're the founder, the operator, and now the help desk, all at the same time.
Answers that sell
You shipped it. Now it has to sell.
Most questions on a new Base44 app are not support tickets — they are buying questions from visitors deciding whether to pay. HelpShelf answers them on the spot with cited answers drawn from your own content, nudges the hesitating visitor with a proactive teaser, and can offer follow-up after a confident answer. A lead is recorded only after the visitor submits a valid email. And because every HelpShelf site ships llms.txt and a live MCP server, the AI assistants your buyers use can inspect your product sources when those surfaces are linked or configured. Support questions? The same agent handles those too, included.
Sales mode where it counts
Auto-pinned to your pricing and marketing pages at onboarding — the agent sells there and supports everywhere else.
A nudge for the hesitating visitor
A proactive teaser bubble invites the question that is stopping them from signing up.
Leads, not closed tabs
After a confident answer the agent offers a follow-up — the visitor’s email lands in your dashboard and Telegram.
Sales Pulse on your dashboard
Sales conversations, captured leads, top buying questions, and AI-shopper traffic in one view.
From Base44 build to live support in three steps
No help desk migration. No new platform to learn.
Point it at your Base44 app
Paste your live Base44 app URL or your docs. HelpShelf indexes that content into a cited knowledge base — no source code or database access required.
Add one snippet in the editor
Add the HelpShelf snippet through Base44's custom-code / embed option in the app editor. The support widget then loads automatically for everyone who uses your app.
Publish and let the agent run
Users can ask supported questions and inspect source-grounded answers. When the agent cannot verify an answer, the visitor can confirm a handoff if your tested Telegram destination is reachable. Every conversation remains reviewable in your inbox.
Built for how you shipped it
Fast to install. Grounded in your content. Stops safely when it cannot verify an answer.
One embed to install
Paste your app URL, drop in one snippet, ship. No help desk to configure, no backend to wire, no migration.
Answers only from your app
The agent learns from your Base44 product and docs, cites the sources behind confident answers, and stops when it cannot verify a feature or step.
One embed in the editor
Add the HelpShelf snippet through Base44's custom-code option and the widget appears for every user — no separate support platform to manage.
Cites or stops
When an answer cannot be verified, the agent says so and can offer a visitor-confirmed handoff if your tested Telegram connection is reachable.
Free while you find traction
Start on the Free plan — ideal for the Base44 MVP, internal tool, or client build you just launched.
Explicit refresh
After a workflow changes in Base44, re-sync and review the relevant content before publishing the updated answer source.
Perfect for Base44 builders
Whatever you shipped, your users will have questions
Base44 SaaS products
Add a cited self-service path for supported "how do I…" questions in the app you prompted into existence.
Non-technical founders
Support that runs while you build, sell, or sleep. The agent handles supported repetitive questions and stops clearly on the edge cases.
Internal tools & dashboards
Drop a self-serve help agent into the Base44 dashboard so supported onboarding questions have a cited answer path before a DM.
Client & agency builds
Hand over a Base44 app with a working support agent already baked in through one embed.
Widget installation
To get started
Supported answers
Frequently asked questions
Yes. Because a Base44 app is a standard hosted web app, you can point HelpShelf at your live app URL or docs, then add the HelpShelf snippet with Base44's custom-code (embed) option. The widget gives supported answers with citations, and there is a Free plan to start.
Create a free HelpShelf account, add your Base44 app URL or docs as a source, customize the widget, and copy the embed snippet. Then add that snippet through Base44's custom-code / embed option and publish. The widget is live for every user of your app, with no source code or database changes needed.
No. HelpShelf answers from your content — your live app, help docs, or pasted text — not your source code or database. You can also crawl your site or connect a GitHub repo if you have one, but the fastest path is simply pasting your Base44 app's URL.
When the agent cannot verify an answer, it says so rather than presenting an invented feature or step. Every confident answer is grounded in your sources with citations. If your tested Telegram connection is reachable, the visitor can review and confirm a human handoff.
Yes. HelpShelf's Free plan includes a live widget, AI answers, and your own help center — enough for most internal tools, side projects, and early MVPs. As real usage grows, Pro starts at $49/mo with 10,000 AI searches and 2,000 AI chats each month.
When you change features or copy in your Base44 app, re-sync and review the relevant content in HelpShelf. New answers use the updated published sources; conversation records and knowledge gaps help show what content needs attention.
Build with a different tool?
HelpShelf adds an AI support agent to any app, whatever you built it with.