Terms of Service

1. Acceptance of Terms

By accessing or using HelpShelf ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including visitors, customers, and contributors of content.

2. Description of Service

HelpShelf provides an AI-powered customer support platform that includes documentation hosting, embeddable widgets, FAQ builders, and related services. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Transmit malware, viruses, or other harmful code
• Engage in unauthorized data collection or scraping
• Interfere with or disrupt the Service or its infrastructure
• Impersonate any person or entity
• Send spam or unsolicited communications
• Use the Service for any illegal or unauthorized purpose

5. User Content

You retain ownership of content you submit to the Service ("User Content"). By submitting User Content, you grant HelpShelf a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing the Service.

You represent and warrant that you have all necessary rights to submit User Content and that such content does not violate any third-party rights or applicable laws.

6. AI-Generated Content

The Service uses artificial intelligence to generate responses based on your documentation. While we strive for accuracy, AI-generated content may contain errors or inaccuracies. You are responsible for reviewing and verifying AI-generated responses before they are presented to your customers.

7. Billing and Payment

Paid plans are billed in advance on a monthly or annual basis. You agree to pay all fees associated with your selected plan. Fees are non-refundable except as required by law or as explicitly stated in these Terms.

We may change our pricing at any time. Price changes will be communicated to you in advance and will take effect at your next billing cycle.

8. Free Tier

HelpShelf offers a free tier with limited features and usage. We reserve the right to modify or discontinue the free tier at any time, with reasonable notice to affected users.

9. Intellectual Property

The Service, including its original content, features, and functionality, is owned by HelpShelf and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks may not be used without our prior written consent.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELPSHELF SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

12. Indemnification

You agree to indemnify and hold harmless HelpShelf and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from your use of the Service or violation of these Terms.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will immediately cease. You may terminate your account at any time through your account settings.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

16. Contact Information

If you have any questions about these Terms, please contact us at legal@helpshelf.com.