Privacy Policy

1. Introduction

HelpShelf ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, and password when you create an account
• Billing Information: Payment details processed securely through our payment provider (Stripe)
• Content: Documentation, FAQs, and other content you upload to the Service
• Communications: Messages you send to us for support or feedback

2.2 Information Collected Automatically

• Usage Data: How you interact with the Service, including pages viewed and features used
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and referring URLs
• Analytics: Aggregated data about Service usage patterns

2.3 Information from Your End Users

When your customers use HelpShelf widgets embedded on your site, we may collect search queries and interaction data to provide and improve the Service. This data is associated with your HelpShelf account, not with individual end users.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues and security threats
• Develop new features and services
• Comply with legal obligations

4. AI and Data Processing

HelpShelf uses artificial intelligence to process your documentation and generate responses. Important details:

• Your documentation is processed to enable AI-powered search and answers
• We do not use your content to train our AI models
• AI processing occurs in real-time; we do not store customer conversations
• You retain full ownership of your content at all times

5. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate the Service (hosting, payment processing, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption at rest and in transit, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. We may retain certain information after account deletion for legal compliance, dispute resolution, or legitimate business purposes. You may request deletion of your data at any time.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request a machine-readable copy of your data
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing

To exercise these rights, contact us at privacy@helpshelf.com.

9. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember your preferences
• Analyze how you use the Service
• Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect Service functionality.

10. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

11. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: