Your agent's readiness score

Your agent's home screen shows three readiness gauges, each scored 0–100. They're diagnostic, not decorative — each one comes with a next-best-action telling you the single most useful thing to do next.

Answer readiness

How well your agent can answer support questions.

Signal	What it measures
Knowledge base size	Whether you have enough content to draw on
AI search coverage	How much of your content has embeddings generated
FAQ coverage	Whether common questions are explicitly answered
Human-reviewed content	The share of your content that's curated rather than auto-generated
Open knowledge gaps	Questions visitors asked that your agent couldn't answer

AI search coverage is the one to watch. Content without embeddings can still be found by keyword, but not by meaning — so a visitor phrasing a question differently from your article title won't find it. See Content isn't searchable.

Sales readiness

How well your agent can answer pre-purchase questions.

Signal	What it measures
Pricing knowledge	Whether your plans and prices are in the knowledge base
Company story	Whether your agent knows who you are
Feature knowledge	Coverage of what your product actually does
Brand voice	Whether you've given the agent tone guidance
Sales routing	Whether sales-intent conversations are being routed

If you don't sell through your site, a low sales score is fine to ignore.

Agent readiness

Whether the operational plumbing around your agent is set up — notification channels, and where escalations go.

How to use it

Don't chase 100. The gauges exist to point at the highest-leverage gap. In practice:

• Under 40 — your agent will frequently fail to answer. Add content.
• 40–70 — solid for common questions, patchy at the edges. Work the knowledge gaps list.
• Over 70 — healthy. Check back monthly as your product changes.

Scores are recalculated as your content changes. You can also fetch them programmatically from GET /api/sites/{siteId}/readiness.