Cited answers that sell on your Kajabi site
Buyers ask what’s included, who it’s for, and how payment works. HelpShelf answers from your Kajabi offer pages, lessons, FAQ, and policies. Every supported reply shows the source. When it cannot verify, the visitor confirms the handoff.
See it answer your buyers
Cited answers from the Kajabi pages you already published
A buyer asks what is included. The agent answers from your offer page and shows the source. A student asks where the workbook lives. Same shelf. Unverified questions say so and offer a visitor-confirmed handoff.
One script tag in Kajabi Settings → Site details → Header Page Scripts. Custom code needs a Kajabi plan that allows third-party embeds. Offer checkout and upsell pages do not run those scripts.
Can you add cited answers to a Kajabi site?
Yes. Paste one HelpShelf script tag into Kajabi site-wide custom code (Settings → Site details → Header Page Scripts). HelpShelf then answers visitor questions from the Kajabi pages you connect (offers, lessons, FAQ, and policies) with citations, and says so when it cannot verify an answer. When a visitor wants a human, they confirm the handoff. Custom code requires a Kajabi plan that allows third-party embeds. Per Kajabi docs, Offer checkout and upsell pages do not run site-wide Header Page Scripts. Complements Kajabi. Does not replace checkout, email, or the members area.
The lesson already answered it. The Kajabi sales page never did.
Kajabi runs your courses, coaching, memberships, and offers. Pre-sale questions on the sales page (and mid-module questions after purchase) still land on you unless something on the page can answer from your published copy.
- Buyer leaves over a question your FAQ answers three clicks away: what’s included, drip schedule, payment plans, guarantees.
- "Before I buy…" emails after launch-week momentum dies; the same objections show up in email and DMs after the launch push cools.
- You built the funnel in Kajabi; the funnel still cannot talk. Funnels, checkout, and email stay in Kajabi. The public pages still need a cited-answers layer.
Cited answers from the Kajabi pages you already published
HelpShelf reads the Kajabi pages you connect (offers, lessons, FAQ, policies) into a shelf you review. Supported replies cite the source. Unverified questions say so.
Offer page: what’s included, drip, payment plans, guarantees
Pre-sale doubts get answered from your offer copy and published terms, with the source shown, before the visitor bounces.
Lessons and help pages: mid-module “where is the workbook?”
After purchase, students still ask where materials live, what’s in a module, or how access works. Those replies come from the lessons and help pages you already wrote. Mid-module support is part of the same shelf.
Supported answers show the source; unverified answers say so
Every confident claim about your offer or curriculum shows where it came from. If the content does not support an answer, the agent refuses to guess and can offer a visitor-confirmed handoff.
Creator guardrails on by default
No invented discounts, payment exceptions, or income/results claims you never published. Refund policy questions are answered from your published terms; demands are refused and routed to you.
Live on your Kajabi site in three steps
One script tag. No theme surgery. No native Kajabi app listing (script embed only).
Point HelpShelf at your Kajabi site URL
Paste your Kajabi site URL. HelpShelf reads public offers, lessons, FAQ, and policies into a knowledge base you review before anything goes live.
Paste one script tag into site-wide custom code
In Kajabi, open Settings → Site details → Header Page Scripts and paste the one HelpShelf script tag. Save. Custom code requires a Kajabi plan that allows third-party embeds. Site-wide Header Page Scripts do not run on Offer checkout pages or upsell pages. Plan widget placement for public sales and content pages accordingly.
Choose the “Courses, coaching, or a community” preset
Pick that preset during setup so refund, discount, and results-claim guardrails stay on. Watch conversations and captured leads in your inbox.
Kajabi Offer checkout and upsell pages do not run site-wide Header Page Scripts. Keep the widget on public sales and content pages that do.
Complements Kajabi. Replaces nothing.
Keep the stack you already run. HelpShelf sits on top as cited answers and named leads.
Keep Kajabi checkout, funnels, email, members area
HelpShelf does not replace Kajabi checkout, email, funnels, or the members area. Those stay yours.
Cited-answers + named-lead layer on top
Visitors get cited replies from your published pages. When they want you, or when the agent cannot verify, they confirm a handoff and you get a named lead with the question and page context.
Honest vs Kajabi Expert Agents
Kajabi Expert Agents (Sales Agent and Teaching Assistant) are native to the platform and trained on content already in Kajabi. Kajabi’s own Expert Agents V1 product blog (https://www.kajabi.com/blog/what-is-kajabi-expert-agents, May 19, 2026) states that V1 does not capture leads, does not transact in chat, and does not initiate conversations. HelpShelf is the cited-answers + named-leads layer you add with one script tag. Use both if you want. This page does not ask you to rip Expert Agents out.
No invented discounts or income promises
It quotes only published prices and declines unpublished discounts, payment exceptions, and income/results claims. Off-policy asks stop and can hand the question to you.
Refund questions from published policy only
"What is your refund policy?" is answered from your published terms, with a citation. "Can you make an exception?" is refused and routed to you. The agent never negotiates policy on your behalf.
Free · Pro $49 · Scale $149
Free to start · no card · 1 agent/site. Pro and Scale add capacity when your traffic grows. Full plan matrix is on /pricing.
Built for businesses that already run on Kajabi
Same agent. Closing story depends on what you sell.
Course sellers on Kajabi
Presale doubts on the offer page; curriculum and logistics questions from published lessons. For the course-persona story (platform-agnostic), see HelpShelf for course creators.
Coaching programs on Kajabi
Fit, format, and package questions before the discovery call. For the coach-persona story, see HelpShelf for coaches.
Memberships on Kajabi
"What do I get?", cancel terms, and offer FAQs answered from your published pages.
Podcasts and content brands on Kajabi
Audience sites can answer with citations and capture a named lead when someone wants you.
In Kajabi Header Page Scripts
To get started
Supported answers
Frequently asked questions
Create a free HelpShelf account, add your Kajabi site URL as a source, and copy your embed snippet. In Kajabi, paste it into site-wide custom code. Kajabi’s help docs currently list this under Settings → Site details → Header Page Scripts. Save, and the widget loads on pages that run those scripts. Custom code embeds require a Kajabi plan that allows third-party code. Per Kajabi docs, Offer checkout and upsell pages do not run site-wide Header Page Scripts.
No. Kajabi keeps checkout, funnels, email, and the members area. Expert Agents stay available if you use them. HelpShelf adds cited answers from content you connect, plus named leads via visitor-confirmed handoff. Kajabi’s Expert Agents V1 blog states the native Sales Agent does not capture leads, transact in chat, or initiate conversations. HelpShelf is built for that cited-answers + named-leads layer.
Public Kajabi pages you connect (offer pages, published lessons, FAQ, blog posts, policy pages) plus anything else you add as a source. You review the knowledge base. Supported answers cite the page they came from.
It answers from public and published help content you connect (access steps, where things live, how billing works). It does not log into the members area or read gated content unless you add that content as a source.
Policy questions ("what is your refund policy?") are answered from your published policy with a citation. Requests ("give me a refund", "can I get a discount?") are refused and routed to you. The agent never negotiates on your behalf.
Handoff is visitor-confirmed. The agent never claims it passed a message along on its own. You get the question, the page they were on, and their contact as a lead in your inbox, with alert options in your notification settings.
Free to start · no card · 1 agent/site. Pro is $49/mo. Scale is $149/mo. See /pricing for search/chat allowances and annual billing.
This page is the Kajabi platform install story. If you want the course-persona pitch, use HelpShelf for course creators. For coaching programs and calls, use HelpShelf for coaches. Same product. Different primary keyword and H1.
Also useful
Platform and persona flanks: same product, different primary keyword.