Can AI answer my course buyers’ questions automatically?
Yes — if it answers from your content instead of guessing. HelpShelf reads your sales page, FAQ, and curriculum pages, then answers buyer questions with citations back to those sources. It is built to refuse what it cannot verify: it refuses discounts you never published, income-results promises, and refund exceptions your policy does not offer. When a buyer wants a human, it offers a visitor-confirmed handoff and captures the lead. There is a free tier, so you can put it on your sales page before your next launch.
Your sales page sells while you’re live. Then you log off.
Every unanswered presale question is a checkout that did not happen. You have seen the pattern:
- "Quick question before I buy…" DMs that arrive at midnight and get answered after the buying mood passed.
- The same ten questions — refunds, access length, prerequisites, payment plans — asked again and again.
- Students emailing "where is module 3?" while you are trying to record module 7.
- A launch week where support eats the hours you needed for selling.
It answers the buying question — then offers the next step.
Most support tools end the conversation. HelpShelf is built for the moment before the purchase: a confident, cited answer to the doubt, then an offer to follow up when the visitor wants a human. Fence-sitters become named leads instead of closed tabs.
Cited answers on the sales page
Price, curriculum, refund terms, who it’s for — answered from your own pages with the source shown, right where the buying decision happens.
Leads, not lost tabs
When a visitor wants a human answer, they confirm the handoff and you get their question and contact — a warm lead with context, in your inbox.
Guardrails a creator actually needs
The creator preset refuses discount haggling, income-results claims, and personal promises on your behalf — and answers refund-policy questions straight from your published policy.
Student questions handled too
Access, login, module locations, certificates — the after-purchase questions get the same cited treatment, so your inbox holds sales conversations, not support tickets.
From sales page to selling agent in three steps
No help desk migration. No new platform to learn.
Point it at your site
Paste your sales page or site URL. HelpShelf reads your public pages — sales copy, FAQ, curriculum, policies — into a knowledge base you review.
Add one script tag
Drop the snippet into your site (works on Kajabi, Teachable, Podia, WordPress, Squarespace, and any page where you can add code). The widget appears on every page.
Answer the picker, keep the guardrails
Choose "Courses, coaching, or a community" during setup and the creator guardrails apply automatically. Watch every conversation and captured lead in your inbox.
Built for how creators sell
Grounded in your content. Honest when it cannot verify. On your side of the checkout.
Learns from what you already wrote
Your sales page, FAQ, and policies are the source material. No re-writing your business into a bot builder.
Citations under every answer
Buyers see where each answer came from. Confidence sells; sourced confidence sells more.
Refuses what you’d refuse
No invented discounts. No "you’ll make $10k/month" promises. No refund exceptions you never offered. It stops instead of improvising.
Every conversation on the record
See what buyers actually ask before they buy. Unanswered questions surface as gaps you can fill with one click.
Covers the night shift
Evenings, launch nights, time zones you’ve never visited — the questions still get cited answers.
Free while you validate
The Free plan covers a real widget, AI answers, and a public help center. Upgrade when the leads justify it.
Perfect for creators who sell knowledge
If your buyer has questions before checkout, this is for you.
Online course sellers
Presale doubts answered on the page; student logistics handled after.
Cohort programs
Enrollment-window questions — dates, commitment, fit — answered on the spot while the cart is open.
Membership sites
"What’s inside?" and "can I cancel?" answered from your own terms, not a guess.
Digital product sellers
Templates, presets, ebooks — small carts abandoned over small questions, recovered.
Widget installation
To get started
Supported answers
Frequently asked questions
No. HelpShelf answers only from the content you connect — your sales page, FAQ, curriculum, and policies — and shows citations. When it cannot verify an answer, it says so instead of improvising, and can offer the visitor a confirmed human handoff.
Yes, and this is a deliberate design point. "What is your refund policy?" is answered from your published policy, with a citation. "Give me a refund" or "can you make an exception?" is refused and routed to you — the agent never negotiates policy on your behalf.
Yes. Any platform that lets you add a code snippet can run the widget — Kajabi site-wide code, Teachable code blocks, Podia, WordPress, Squarespace, Wix, and your own site all work. Skool does not allow script embeds, so Skool communities use a public help-center link instead.
The visitor confirms the handoff themselves — the agent never fabricates "I’ve passed this to the team." You get the question, the page they were on, and their contact details as a lead in your inbox, with alert options in your notification settings.
No. The creator preset explicitly refuses income and results claims. If a visitor asks "will I make money from this course?", the agent declines to promise outcomes and points to what your pages actually say.
Yes — a real one: live widget, AI answers, and a public help center, with no credit card and no expiry. Paid plans add capacity and customization when your traffic grows.
Sell somewhere specific?
Platform-specific guides, plus tools you can use today for free.