Your help center URL

Your subdomain

Your help center is served at your site slug on helpshelf.com:

https://your-site-slug.helpshelf.com

Find it under Help Center → Domain, with a copy button and a link to open it.

HTTPS is handled automatically — there's no certificate to install or renew.

The same content, two paths

Your help center is also reachable at app.helpshelf.com/help/your-site-slug. Both serve identical content; the subdomain is the one to share, since links inside the help center adapt to whichever you arrived on.

Custom domains

Using your own domain — help.yourcompany.com — is not available yet. The Domain settings page shows it as coming soon.

Until then, if you want your help center to feel like part of your own site:

• Match your design settings to your brand
• Link to it prominently from your site's footer and navigation
• Put the widget on your own pages, which keeps most help interactions on your domain anyway

Linking to it

Link directly to a collection or article rather than the home page when you know what someone needs:

https://your-slug.helpshelf.com/billing
https://your-slug.helpshelf.com/article/how-to-cancel

Article URLs use the article's slug, which you set when creating it. Changing a slug changes the URL — the old one will stop working, so avoid renaming slugs on articles you've linked to from elsewhere.

Search engines

Your help center is publicly crawlable and includes a sitemap, so articles can appear in search results. It also welcomes AI crawlers — see Making your docs readable by AI.